General Description of Services

Our website offers essential services in the field of e-commerce. These include digital features that support the provision of information, communication, and the seamless online processing of bookings, orders, and service requests.

The range of services includes:

• Online Booking of Stays: Guests can book rooms and accommodation directly through the website – quickly, securely, and conveniently.
• Online Inquiry for Stays: A clearly structured form allows users to submit individual inquiries for stays and package offers.
• Online Purchase of Vouchers: Vouchers for overnight stays or dining experiences at the hotel’s own restaurant can be purchased directly via an online form.
• Access to Digital Guest Information via the Gastfreund App: The Gastfreund app provides comprehensive information about the hotel – including room details, excursion tips, prices, and additional services such as room cleaning or laundry. The app can be downloaded via a QR code available on our website.

Explanation of the Service

Service delivery is handled entirely through digital interfaces, primarily via online forms and integrated booking modules. Users can book rooms and offers, submit inquiries, or order vouchers online — regardless of time or location.

We ensure that all processes are clearly structured, transparent, and technically designed to be as accessible as possible, including for individuals with impairments. Input and selection procedures are optimized for ease of use, and all essential information is presented in a clear and comprehensible manner.

Information about the Service Provider

Hotel Karl Noss
Address: Moselpromenade 17, D-56812 Cochem, Germany
Email: info@hotel-noss.de
Phone: +49 2671 / 3612

Requirements, Status of Compatibility and Realization

The website meets the requirements of the Barrierefreiheitsstärkungsgesetz as far as possible and goes beyond the legal requirements in some aspects. The following standards and guidelines, among others, were taken into consideration:

• Harmonized European Standard EN 301 549, Version 3.2.1
• Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA

We are constantly implementing measures to further improve the accessibility and user experience of our website. This includes:

• The website was tested for accessibility, then extensively revised and adapted to accessibility standards.
• A menu with accessibility features has been integrated to enable additional accessibility settings.
• Any future development of the website (e.g. new content, functions) will take accessibility into account from the outset.

Compliance with Accessibility Requirements

General

This website is largely compatible with assistive technologies. No data is recorded when using accessibility tools, ensuring full protection of your privacy.

Visual

Typography, Contrast, and Spacing

• The font type, size, and style have been selected for optimal legibility.
• Text and visual content offer adjustable contrast settings, which can be modified through accessibility tools.
• Letter, line, and paragraph spacing is sufficiently wide to support readability.
• Users can choose a system-default font in the accessibility settings if they experience difficulty with the standard typeface.
• A dyslexia-friendly font is available in the accessibility options.
• Additional adjustments can be made via your browser or operating system.

Color Cues

• Visual cues and information are generally distinguished by at least two visual characteristics and are often supported by explanatory text.

Alternatives for Non-Text Content

• Alternative content is provided for non-text elements, such as alt text for images, icons, and graphics, making them accessible without visual input.

Zoom

• The website display can be enlarged without loss of content. Browser and operating system settings support this functionality.

Keyboard Focus

• Interactive elements such as links or buttons are visibly highlighted when selected via keyboard to support easy navigation (focus indicators).

Support for Screen Readers / Braille Displays

• Nearly all areas, content, and features of this website are operable via screen readers and can be output audibly or through external Braille devices.

Structure & Layout

• The website follows a clear and logical semantic structure, with meaningful headings and labels that support intuitive navigation and understanding.

Links

• Links are identifiable through multiple visual characteristics and are labeled with descriptive text.
• To improve recognition, the “Highlight Links” feature can be activated in the accessibility settings.
  
  

Auditory

The website can be used with limited or no hearing ability. No essential information is conveyed exclusively through audio.

Alternatives for Audio Content

• New videos and audio content with spoken language are accompanied by subtitles or alternative formats where applicable.
  
  

Motor (Mobility, Reach, Strength)

This website is fully usable even with limited mobility. No extended reach or physical strength is required to operate its functions.

Keyboard Navigation

• Most parts and functions of the website can be accessed via an external keyboard. Navigation follows a logical and consistent sequence.

Clickable Areas

• Clickable elements are provided with sufficiently large activation areas and adequate spacing between them.

Screen Orientation

• The website is partially responsive and works in various screen orientations. It adjusts automatically when switching between portrait and landscape formats.

Complex Gestures

• Complex movements such as swiping or dragging are generally not required.
  
  

Speech

The website is operable without any speaking ability. It does not require speech input, and no voice-based content is present.

Cognitive

The website can be used by individuals with limited or alternative cognitive, psychological, or neurological abilities, including those who identify as neurodivergent.

Semantic Structure

• The site layout is logical and predictable.

Time Limits

• When time limits apply, users are notified in advance and can extend, modify, or disable the timing as needed.

Plain Language

• Texts are largely easy to understand and written in accessible language.

Auto-Fill

• Text input fields support autofill features provided by the browser or operating system.

Errors

• The website is designed to minimize input errors through clear labels and instructions.
• Input fields are validated, and users receive feedback to help identify and correct mistakes.

Animations

• Only minimal and simple animations are used. To avoid distraction or discomfort, these can be disabled via the “Reduce Motion” setting in the accessibility options.

Light and Flashing Effects

• The website does not contain any light or flashing effects that could trigger photosensitive reactions or discomfort in sensitive individuals.

Non-Accessible Content

The following content is currently not fully accessible for the reasons outlined below:

• Some older documents and content available on the website do not fully comply with accessibility standards. Retrofitting these materials would require significant effort and, due to organizational constraints, cannot be implemented across the board at this time. However, if you require an accessible version of a specific document, please feel free to contact us — we will provide it to you as quickly as possible upon request.
• Certain areas of our website are currently only partially compatible with screen readers. In some cases, information, structures, or relationships that are visually clear cannot be programmatically detected or are not available in text format. In addition, the reading order of content essential for understanding is, in some sections, only visually apparent and not semantically defined in the underlying code. We are aware of these limitations and are working to revise the relevant content to make it fully perceivable and understandable for users of assistive technologies.
• The website contains documents and content provided by third parties that are neither developed, funded, nor controlled by us. Therefore, we cannot guarantee that this third-party content complies with accessibility standards.
• This particularly applies to the online booking tool, which is based on external systems. Full accessibility of these functions would involve considerable technical and organizational effort and is currently not feasible. To ensure an accessible booking or inquiry process nonetheless, our front desk team is always happy to assist you personally. Please feel free to contact us by phone at +49 2671 3612 or by mail at info@hotel-noss.de.

Accessibility Menu

You can use various accessibility menus on our website that allow you to adapt the appearance and operation of the site to your individual needs. These functions can be found in the bottom right-hand corner of the browser window or via the skip link menu. To further optimize your user experience, several functions can be combined at the same time so that you can adjust the settings as required and achieve an even better effect.

The following functions are available in the accessibility menu:

Summary of the current page

• Generates a summary of the current page in simple language created by artificial intelligence (AI), which summarizes the most important information in a short and understandable way. Please note that the summary may differ from the original version.
  
  

Navigation

• Provides simplified navigation that allows users to navigate the website faster and without distractions. This allows users to access the most important areas directly without having to navigate through complex menu structures.
  
  

Visual adjustments

• Grayscale: Displays the website in black and white to make it easier to concentrate on the content.
• High Contrast: Increases the color contrasts to improve readability.
• Invert Colors: Inverts the colors to increase the contrast between text and background.
• Reduce Brightness: Reduces the luminosity of colors to reduce eye strain and allow light-sensitive use.
• Reduce Transparency: Uses solid color backgrounds to increase readability and visual clarity.
  
  

Text optimization

• Focus on text: Highlights the text area in particular to make reading easier and minimize distractions – maximizing the contrast between background and text.
• Dyslexia-friendly font: Activates a special font that makes reading easier for people with dyslexia or reading problems.
• Use system font: Uses the device's default font to fix any issues with the font used on the website and improve readability and consistency of display.
  
  

Content highlighting

• Highlight headings: Makes all headings clearly visible to clarify the structure of the page and make it easier to navigate.
• Highlight links: Highlights all links so that they can be recognized quickly and easily to improve navigation.
• Hide images: Hides images to reduce distractions and put the focus on the text content.
  
  

Additional features

• Large cursor: Enlarges the mouse pointer to make it more visible and easier to find.
• Reduce movements: Stops animations, autoplay video content and transitions to provide a smoother and less distracting view of content.

Feedback and Contact

This statement was created on June 26, 2025 and last updated on July 04, 2025.

We are always working to improve the accessibility of our website.

 If you encounter any non-accessible content that prevent you from using our website, please contact us:

Email: info@hotel-noss.de

In this case, please briefly describe the problem and provide the URL of the website or document concerned. We will check your request and contact you as soon as possible.

Enforcement Procedure

If you are not satisfied with the response provided through the contact options listed above, you may file a complaint with the competent enforcement authority. The responsible authority is the Market Surveillance Authority of the German federal states for the Accessibility of Products and Services, located in Magdeburg, Saxony-Anhalt.

If your complaint is deemed justified, the responsible authority will take appropriate measures to address the identified accessibility deficiencies.

The contact details of the authority will be added to this statement as soon as the office has been officially established and contact information is available.